Introduction & Organization Information

At Relais La Piana by De Franceschi Marta, we are committed to serving our customers and contacts to the best of our ability. Part of this commitment involves the responsible management of personal information collected through our website relaislapiana.it and related interactions. Our main objectives in processing this information are:

• Improving the user experience on our platform by understanding customer needs and preferences.
• Providing prompt assistance and responding to requests for information or service.
• Enhancing our products and services to meet the evolving needs of our users.
• Carrying out necessary business operations such as billing and account management.

Our policy is to treat personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we process is protected from unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal data while enabling us to deliver the services you trust.

We do not have a designated Data Protection Officer (DPO), but we remain fully committed to addressing your privacy concerns. If you have any questions or would like more information about how we handle personal data, please feel free to contact us at: info@relaislapiana.it or +39 3485728359.

Your privacy is our priority. We are committed to handling your personal data transparently and with your security in mind. This commitment also extends to working with third-party services that may process personal data on our behalf, such as for invoice delivery. Rest assured that all activities are conducted in strict compliance with applicable privacy laws.

Scope and Application

Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers. Whether you are simply browsing our website relaislapiana.it, using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is handled with the highest standards of privacy and security. This policy outlines our practices and your rights regarding personal data.

Data Collection and Processing

Our commitment to transparency and data protection extends to how we collect and use your personal data. We collect personal data through various interactions, including but not limited to, when you use our services or products such as Bed and Breakfast, or when you provide us with information directly.

The following list details the types of personal data we may process:

• First and Last Name
• Email address and/or phone number

Please note that we only process information essential for providing our services, fulfilling legal obligations, or improving the user experience. Your privacy is fundamental, and we are committed to handling your personal information responsibly and in compliance with all applicable laws.

At Relais La Piana by De Franceschi Marta, we believe in using personal information responsibly and ethically. The data we collect serves multiple purposes, all aimed at improving the services offered and ensuring the highest level of satisfaction for our users, customers, and employees. Here are the main ways we use the personal information collected:

• Marketing and Advertising
• Performance analysis and monitoring
• Communication efforts
• User experience personalization and adaptation
• Customer support
• User engagement and retention
• User feedback and satisfaction

Your privacy is our priority. We process your personal data transparently and in accordance with your preferences and applicable privacy laws. We are committed to ensuring that your data is used solely for the purposes for which it was collected and in the ways you have authorized.

Data Storage and Protection

Data Storage

Personal information is stored on secure servers located in: undefined. For services requiring international data transfers, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those of our main office.

Data Hosting Partners: We collaborate with reliable data hosting service providers committed to using state-of-the-art security measures. These partners are selected based on their compliance with strict data protection standards.

Data Processing Agreements

When we share your data with third-party service providers, we do so under the protection of Data Processing Agreements (DPAs) that ensure your information is handled in accordance with the GDPR and other relevant data protection laws. These agreements require third parties to implement appropriate technical and organizational measures to secure your data.

Transparency and Control

We believe in transparency and control over your personal data. You will always be informed of any significant changes to our sharing practices and, where applicable, you will have the opportunity to consent to such changes.

Your trust is important to us, and we are committed to ensuring that your personal information is disclosed only in accordance with this policy and when there is a justified reason to do so. For any questions or concerns about how we share and disclose personal data, contact us at info@relaislapiana.it or +39 3485728359.

User Rights and Choices

At Relais La Piana by De Franceschi Marta, we recognize and respect users’ rights regarding their personal data, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are committed to enabling you to exercise your rights effectively. Below is an overview of your rights and how to exercise them:

• Right of access (Article 15 GDPR): You have the right to request access to the personal information we hold about you and to obtain information on how we process it.
• Right to rectification (Article 16 GDPR): If you believe the personal information we hold is inaccurate or incomplete, you have the right to request its correction or completion.
• Right to erasure (“Right to be forgotten”) (Article 17 GDPR): You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected, among other circumstances.
• Right to restrict processing (Article 18 GDPR): You have the right to request restriction of the processing of your personal data under certain conditions.
• Right to data portability (Article 20 GDPR): You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to object (Article 21 GDPR): You have the right to object to the processing of your personal data under certain conditions, including processing for direct marketing.
• Right to withdraw consent (Article 7(3) GDPR): If the processing of your personal data is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of the processing based on consent before its withdrawal.
• Right to lodge a complaint (Article 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data violates applicable data protection laws.

Exercising Your Rights

To exercise any of these rights, please contact us at info@relaislapiana.it or +39 3485728359. We will respond to your request in accordance with applicable data protection laws and within the timeframes established by those laws. Please note that, in some cases, we may need to verify your identity as part of the process to ensure the security of your personal data.

We are committed to facilitating the exercise of your rights and ensuring you have full control over your personal information. If you have any questions or concerns about how your personal information is handled, please do not hesitate to contact us.

Cookies and Tracking Technologies

At Relais La Piana by De Franceschi Marta, we care about your privacy and are committed to being transparent about the use of cookies and other tracking technologies on our website relaislapiana.it. These technologies play a crucial role in ensuring the smooth operation of our digital platforms, enhancing the user experience, and providing insights that help us improve.

About Cookies and Tracking Technologies

Cookies are small data files placed on your device that allow us to remember your preferences and collect information about your use of the website. Tracking technologies such as web beacons and pixel tags help us understand how you interact with our site and which pages you visit.

How We Use These Technologies

• Essential Cookies: Required for the functionality of the website, such as authentication and security. Do not require consent.
• Performance and Analytics Cookies: Collect information about how visitors use our website, which pages are visited most often, and whether error messages are received. These cookies help us improve our website.
• Functional Cookies: Enable the website to provide enhanced functionality and personalization, such as remembering user preferences.
• Advertising and Targeting Cookies: Used to deliver advertisements more relevant to the user and their interests. Also used to limit the number of times an ad is shown and to measure the effectiveness of advertising campaigns.

User Choices and Consent

Upon your first visit, our website will present a cookie consent banner, where you can:

• Accept all cookies: Consent to the use of all cookies and tracking technologies.
• Reject non-essential cookies: Only essential cookies necessary to provide you with the required website functions will be used.
• Customize preferences: Choose which categories of cookies you wish to allow.

Changes to Our Cookie Usage

We may update our use of cookies and tracking technologies to improve our services or to comply with legal requirements. We will inform you of any significant changes and request your consent if necessary.

If you have any questions or concerns about the use of cookies and tracking technologies, please contact us at info@relaislapiana.it or +39 3485728359. Your privacy and the integrity of your personal data are extremely important to us.